Refund Policy

1. Refund Eligibility

At S.K. Singh Software Solutions, we strive to provide excellent service and customer satisfaction. Refunds may be available under the following circumstances:

• Service cancellation within 7 days of initial payment and before work has commenced
• Failure to deliver agreed-upon services as per the contract
• Technical issues that prevent service delivery that cannot be resolved
• Billing errors or duplicate charges

2. Non-Refundable Services

The following services are generally non-refundable:

• Services that have been completed and delivered to the client
• Consultation fees after the consultation has been conducted
• Custom development work that has progressed beyond 25% completion
• Third-party licenses, domain registrations, or external service fees already paid
• Services cancelled more than 30 days after payment

3. Refund Process

To request a refund, please follow these steps:

1. Contact us via email at sksoftwareinnovationsolution@gmail.com with your refund request
2. Include your invoice number, service details, and reason for refund
3. Allow 5-7 business days for review of your request
4. If approved, refunds will be processed within 10-15 business days
5. Refunds will be issued to the original payment method used

4. Partial Refunds

In cases where work has been partially completed, we may offer a partial refund based on:

• The percentage of work completed at the time of cancellation
• Materials or resources already allocated to the project
• Any third-party expenses incurred on behalf of the client
• The terms specified in your service agreement or contract

5. Refund Timeline

Refund processing times vary by payment method:

• Credit/Debit Cards: 5-10 business days
• Bank Transfers: 7-15 business days
• Digital Wallets: 3-7 business days
• Checks: 10-20 business days

Please note that processing times may vary depending on your financial institution.

6. Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a detailed explanation of the decision
• Provide additional documentation to support your case
• Request escalation to our management team
• Contact relevant consumer protection agencies if applicable

7. Service Modifications

Instead of a full refund, we may offer:

• Service modifications to better meet your requirements
• Additional services at no extra cost
• Extended support or maintenance periods
• Credit towards future services

8. Contact Information

For refund requests or questions about this policy, please contact us: